Front Desk Management Training

With SMDI Front Desk Management Training, any individual gets to know the essence and required skills to handle the visitor. A front desk officer (or any of the name above) is a person who looks after the office management, administration. A front desk officer is like a wall of art, whose personality resembles the office. It is very important to choose a perfect front desk officer. Women are preferred as the front desk officer but nowadays-even men are hired for the post.

A front desk officer has to have many things in one. Here are some of the key requirements of a front desk officer mentioned below:

• A front desk officer must possess an outstanding personality. The person must have a good dress sense with neat and professional appearance and good sense of humor.
• The person designated at the post must have problem solving skill. The person must know how to tackle various kind of people and their queries must have the ability to stay calm under pressure.
• The person must have a flexible schedule required by the office management.
• The officer must have effective written and verbal communication skills.
• Computer literacy and familiar to the machines is necessary. The person must be able to work properly in MS office, fax machine, printer, and scanner and photocopy machine.
• The person must be able to answer all the calls, address the complaints and stay updated with the necessary changes made in the office management.
• The officer must proficient in English language both oral and written.
• The person must know how to write an email and address them properly.
• Body language is necessary for the person designated. Eye contact, tone of the voice, smiley nature lie under the body language term.

In this modern stage, every office, institute and organization require a smart front desk representative. However, many lack in the knowledge of what makes a person expert in the field. With SMDI, any individual gets to know the essence of being a front desk officer. The training shall transform an individual into a professional officer who is highly demanded worldwide.

The factors that are to be involved in the training provided by SMDI are as follow:

1. Personality development session

The session includes the development of one’s personality. From dress sense to body language, correct posture of the body, boosting the confidence level etc.

2. How to use office tools

A front desk officer must be familiar to the office tools. A short description on MS office and office machinery such as printer, fax machine etc. will be discussed.

3. Maintaining the PR

Public relations is highly demanded in today’s market. One has to be able to maintain a good public relation with the clients. Clear voice tone and pleasing words is essential. In this session, the above-mentioned things will be the main points.

4. Knowing the Vocabulary

A professional front desk officer must be proficient in English language both oral and spoken. The mistakes seen in proficiency is due to lack of confidence and lack of knowledge of vocabulary. Knowing vocabulary is necessary. The session will concentrate on the regular vocabulary tips that will help the trainee to get used to English language.

5. Differentiating in job description

The job description of a front desk officer gets differ according to the organization. For example, a front desk officer of a bank differs from that of a hotel. Likewise, the responsibilities are different. Hence, the differences must be known. We do include some sort of description in this session.

6. How to be multitasking

As a professional front desk office should be able to maintain the office regulations, one has to be able to be multitasking. Being prompt in problem solving and has to have a good communication skill likewise developing interpersonal skill. The session will focus on the various factor as mentioned above.

Practical Session

After completion of all the 5 sessions, the last session will emphasize on practical knowledge. The trainee are  provided with some situation under which they have to implement the training provided and will explore their selves into a professional officer.

Front Desk Management Training shall include all the sessions in form of presentation. From theoretical knowledge to practical evaluation. The international standardized training provided by SMDI shall be useful for any individual to enter into any organization, perform extremely well in future, conquer their goal, and excel the corporate world.